When you place an order, the product is sent directly by the brand straight to you or on some occasions sent by Evnly on behalf of the brand.
If you have purchased multiple items from different brands at the same time, each item may be sent separately and directly from each individual brand.
Delivery Destinations and Costs
We are currently not shipping outside of the UK due to the complexities presented with exporting products at present because of the new post-Brexit rules being established. Please check back in the future as we hope to be able to work with our brand partners to ship internationally in the near future.
If you require any specific information about delivery to a specific destination please email us at hello@evnly.co.
Delivery and Promotions
If you use a promotional code, the reduction is applied only to the price of the product and not the delivery cost.
Customs Duties / Import Taxes
Should an overseas order be fulfilled, your order may be subject to duties or taxes upon arrival into your country based on where you live. You are responsible for paying any duties or taxes that apply. These are government-imposed duties that we have no control over as a retailer. Should you require more information, please contact your local customs office.
Depending on the postal services used by the brand, you will have either an option to pay any additional fees online by following the tracking number available once order is shipped or directly to your courier upon delivery. NB: you will be required to pay these import taxes before your order will be released to you.
Unfortunately, if you fail to pay any charges and the parcel is returned to sender, we will not be able to refund your order.
Delivery Timings
Once you have ordered one or more items from the website, the relevant brand will be immediately notified by Evnly. This initiates the processing of your order, and ultimately delivery to you.
We ask our brands to send items to you as quickly as possible and if Evnly ships a product on behalf of a brand, we will ensure to send your items as quickly as possible.
The expected delivery lead time will be indicated when purchasing the product, which will differ from one product to another if purchasing different brands at the same time. Evnly will endeavour to ensure, where possible, that items are delivered within the time frame indicated when the order was placed.
Delivery Confirmation
A delivery confirmation email from Evnly will be sent to you as soon as the order has been sent. This email will contain a tracking number and the date the brand dispatched the item.
If you want to know the status of your delivery, please use the tracking number and link in this delivery confirmation email. This is the easiest and quickest way for you to get this information.
If a brand is experiencing a high volume of orders, or other factors such as poor weather or postal strikes, delivery may be delayed by a few days.
If you experience a delivery issue please contact us please email us at hello@evnly.co and we will do our best to resolve this.
Incorrect Address Details
Please ensure your address is completed correctly and a valid phone number is available at order. Evnly does not take responsibility for lost or undelivered items if the address is incorrect.
If your order is returned to the brand or to Evnly the cost of redelivery must be paid before it is despatched again.
Damages
Please see our Returns Policy
Something went wrong, please contact us.
